SW
Shaun W
1 reviews | Active since Jun 2016
29 Jun 2017, 10:28
Simple actions made impossible with useless tech
<p>All I want to do is login to MyPortfolio. But the upgrade requires an SMS code which doesn't send, and we cannot select an option to have the one time delivered via email.</p> <p> </p> <p>I have tried to install the app but it won't accept my cellphone number and keeps delivering an error message. </p> <p> </p> <p>How difficult can it be to login to view my details? </p>
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Replies (1)SW
Shaun W's updateReviewer Update
29 Jun 2017, 13:38I'd like to add that Old Mutual has since rep**** and they must think I am a *****. I queried why e-mail can't be used for one time pin verification and was told "you can't send SMS to e-mail".
So clients cannot choose other OTP verification methods (FNB and Discovery are two institutes I know of that allow email), and the SMS option does not work. Is it any wonder Old Mutual is having so many hassles getting clients to FICA records?
SW
Shaun W's update29 Jun 2017, 13:38
Reviewer Update
I'd like to add that Old Mutual has since rep**** and they must think I am a *****. I queried why e-mail can't be used for one time pin verification and was told "you can't send SMS to e-mail".
So clients cannot choose other OTP verification methods (FNB and Discovery are two institutes I know of that allow email), and the SMS option does not work. Is it any wonder Old Mutual is having so many hassles getting clients to FICA records?