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Awie T
1 reviews | Active since Aug 2016
26 Jan 2018, 04:45
Silence not golden
I have an investment policy maturing in the near future. I have been in contact with your call centre agent Ayanda Daniso via email. The info provided but said agent was very cryptic and did not address my concerns. To make matters worse he/she has gone all quiet now, not responding to my last email (20/01/18).
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Replies (2)
Old Mutual's replyOfficial
26 Jan 2018, 07:06Dear Awie
Thank you for bringing this to our attention.
We apologise for the poor service, we will investigate and respond today.
Regards
Brent Sellidon
Complaints Management
Old Mutual's reply26 Jan 2018, 07:06
Official
Dear Awie
Thank you for bringing this to our attention.
We apologise for the poor service, we will investigate and respond today.
Regards
Brent Sellidon
Complaints Management
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Awie T's updateReviewer Update
05 Feb 2018, 09:17So, after I posted a complaint here I did receive some communication. My return communication, however, once again was met with silence. I think I have just about had it with Old Mutual, your service really sucks!
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Awie T's update05 Feb 2018, 09:17
Reviewer Update
So, after I posted a complaint here I did receive some communication. My return communication, however, once again was met with silence. I think I have just about had it with Old Mutual, your service really sucks!