NH
Natasha H

1 reviews | Active since Jan 2013

13 Apr 2015, 08:17

Signed a Contract that is not correct

I signed a consolidated loan with old mutual in 2013, and I am paying monthly as arranged.<br> We received a statement from them and if we calculate the outstanding balance the contract should be ending in December this year. My repayment is quite high on this loan.<br> Now when I contact the call centre they tell me that the contract ends in 2018.With the calculation they are telling me that I owe then over R300 000. The initial loan amount taken was not a lot. When we took up the loan at the Alberton branch we told the consultant who is no longer with the company that the loan must end in 2015. <br>

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Replies (1)
Old Mutual
Old Mutual's reply13 Apr 2015, 10:25
Official
Hello NHarr,

I am really sorry to hear about this service experience. We shall contact you to resolve this matter.
Kind regards
Christian Cloete

Best regards,