Sick Insurance Company

Worse service ever just to process a funeral claim, my mother passed away on the 26th December, made telephonic enquiries no answer sent email no luck. I check on their website there was a whatsapp number where you can lodge a claim.

I lodged the claim on the 29th, 30th they requested Bank Statement and they never said where they should be sent. I tried to call again to ask where they should be sent no answer, emailed through no response.

On the 7th they sent another email as a reminder with details, same day I sent the bank statements. To date we havent received any payouts I've had to get loans to cover the funeral bills yet I had insurance.

Old Mutual is one sickening insurance company, I would never advice anyone to take insurance with them. I took this policy in 2006 yet this is the experience I'm having claiming for the first time.

Every day I call even now i'm currently on the phone its 19:20 minutes no answer. Worse on the line you talk about 175 years of doing great things, maybe you doing great things for your executives but not for customers.

You really a sick company, you dont care about people no wonder they brought a dead person to your office, maybe thats what I should've done.