Shunted Around

<p><br />Please assist with my query as am being shunted from pillar to post...<br />On the 24th November i visited the Cresta branch to submit a cancelation, they didn't have the forms and i had to email to them, Branch consultant Mpho assisted with completing forms and which was done incorrectly<br />I then visited the Menlyn branch on the 25th of November as i was advised there was details missing and incorrect, they were OFFLINE...<br />Monday the 28th I went to Mamelodi branch and it seems they couldn't find the forms nor understand what I wanted, they made me sign the attached forms as they advised these are the new forms, since the 24th to the 25th and 28th seems it was a waste<br />I called the call centre today and they saying I completed incorrect forms and need to go back to branch or police station for commissioner of oath...</p> <p>So who's problem is it that I got wrong forms from Mamelodi, and that Cresta made me complete incorrectly - I called the Mamelodi branch and ive been waiting for the manager to call me,,, seems they can't call as they don't know what to say<br />Why must i go to old mutual time and again when requesting to do so and why is it that the branch seems to have a different system to the call centre- NOT MY ISSUES AND WANTS THOSE FUNDS PAID OUT<br />I had met with Ziyaad, a consultant of your as i was planning to move my portfolios to you but seems i don't have to anymore as i am utterly disappointed in Old Mutual and never again</p>