SHODDY, SHAMBOLIC AND TOTALLY ABHORRING SERVICE ! ! !

I wish to alert members of the paying public to my utter disappointment and dejection in being the unfortunate recipient of absolutely shoddy and shabby "unprofessional" co-operation and treatment in my current dealings with OLD MUTUAL, always my first choice in insurance and an insurance company whose immaculate service and service delivery levels I had previously sworn by. Customer Care Agents who are supposed to be top service professionals, actually mixed up vital information and created lengthy delays in my claims process. When approached for a suitable answer regards their inefficiencies, the phone was slammed down on me on two consecutive occasions. So, the latest trend in the service-related industry is to adopt ostrich mentality (bury your head in the sand and it will all go away) ? ? ? A cautious few words of advice - OLD MUTUAL needs to buck up their service levels because this world has a funny way of leveling the playing field and if you are not on top of your game - then you're history. Based purely on interaction from this episode I have given this company one star, and that too, only because there is no room for choice in this survey to go below one star.