Shockingly poor level of communication, no clarity on process or procedures

On the 16th of August I made a request to Old mutual for the withdrawal of my protektor preservation fund. Ref: [PEC***] .It is almost a month later and this request has not generated any movement. I have sent emails upon emails and made follow up calls and have literally been sent on a roundabout goose chase on this issue.

I have all the email communication with the numerous reference numbers ( Ref: [PEC***] - Ref: [SF***] *** Ref: [SF***] Ref: [SF***] Ref: [SF***] ) that I have been sending that were met with no responses. I also have all the telephone call recordings of me receiving conflicting information. Further to this, it appears old mutual will only provide you with an update only when you take the initiative to follow up, otherwise there will be no communication or updates which is essentially YOUR responsibility.

It is thoroughly thoroughly disappointing that such a simple process has one being sent from pillar to post as a result of poor client management and communication s****s.

Please can I urgently request that this matter to be escalated to a resolve as this request has become extremely urgent for me.