SHOCKINGLY BAD SERVICE!!!!!!!!!!!!

My mother passed away. She had a old mutual money account with funds in. I went to the master of the court to obtain a letter of authority for old mutual to transfer those funds to me as a beneficiary. The told me to wait 5 working days. I waited a week, received nothing. I went back to ols mutual branch on 16/09/2019 to be told by Lawrence they slipped up by forgetting a form I was supposed to complete. I completed it yesterday and Lawrence promised to make good work of it. Today when I phoned Lawrence tells me we have to wait. That's it! I requested him to follow up but no, he wants to wait! I asked him for tge pay master to log a complaint but Lawrence said he is unreachable. So you (old mutual) decide if and when you feel like giving our hard earned money??!!!!! Old mutual, I'll never ever do business with you ever again and I will advise others not to too!!!!!!!!!! :-( :-( :-( :-( VERY UPSET!!!!!!!!!!!