SHOCKING SERVICE - OLD MUTUAL AND JEREMY TITUS

Item: Old Mutual
Rating: 1
Author: theresamachado T

<p>I cancelled my policy on 5th of September. I was told it will take 10-15 working days for my money to be released. TODAY (22 September) I get told I need to complete a form, send a certificated copy of my ID, bank details, proof of address and the process will take 7-10working days! The consultant, Jeremy Titus who didnt tell me once that i needed to complete a form, After MANY emails (none of them which he bothered to reply to), I then get told today this!!! I am appalled at the service of Old Mutual. My money better be in my account by Monday 26 September!!!</p>

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

22 Sept 2016, 16:03

Dear theresa-coetzee

We are investigating this and will be in direct contact with you.

Regards

Belinda Hunt

Complaints Management

Old Mutual's reply22 Sept 2016, 16:03

Official

Dear theresa-coetzee

We are investigating this and will be in direct contact with you.

Regards

Belinda Hunt

Complaints Management

theresamachado T's updateReviewer Update

23 Sept 2016, 07:55

Thank you for the reply. While everyone is investigating, please ensure that my money is paid into my bank account by Monday 26 September

theresamachado T's update23 Sept 2016, 07:55

Reviewer Update

Thank you for the reply. While everyone is investigating, please ensure that my money is paid into my bank account by Monday 26 September