Shocking service Old Mutual!!

I submitted all documentation pertaining to a dread disease claim on the 24th April '25. It was emailed to the email address that is stipulated on all the claim forms. All doctors reports, medical reports etc were submitted. Automated confirmation was received from Old Mutual. The forms state that it takes 15 working days for the claim to be processed. To date, I had no correspondence from Old Mutual and called them. The agent (Jenelle) could not see that a claim had been submitted on my profile and requested me to email the documents again which I have now done again.. I have been with Old Mutual since the 1990's and have had this policy all the years (with a few changes due to financial constraints, ie. reducing the cover value etc). Now that I actually need to put a claim through, there is no one to assist and the service is atrocious. Absolutely shocking to say the least!