Shocking Service from RA Claims Division

I have submitted documents for a death claim for an RA for my late mother last week for policy number Re: ********** 8 and I received an automated email with reference number - [CSCCA ********** 5].

---------- Forwarded message --------- From: Sabelo NKosi ********** Date: Wed, 13 Feb 2019 at 09:24 Subject: Re: ********** 8 To: ********** ********** Cc: **********

Good morning,

Please assist with death claim for the above-mentioned RA Policy.

Please can you provide tax clearance for SARS purposes.

Please can you provide turnaround time for the assessment of the claim.

Regards

Sabelo Nkosi **********

The email informed me that I would receive feedback within 8 hours of my email.

I sent a follow up email below :

---------- Forwarded message --------- From: Sabelo NKosi ********** Date: Fri, 15 Feb 2019 at 13:41 Subject: AR: Re: ********** 8 - [CSCCA ********** 5] To: **********

Good day,

I have not received feedback regarding this request.

Please can you assist with regards to this matter.

Regards

Sabelo Nkosi **********

Still no response!

This is shocking service!!

I am going through emotional distress and the last thing you need for someone in my situation is to deal with non-performance from an insurer who advertises that they will be there in your time of need.

I need a response ASAP regarding this issue.

Regards

Sabelo Nkosi