Shocking service from Old Mutual in requesting a retirement withdrawal
Shocking service from Old Mutual in requesting a retirement investment withdrawal. I requested a retirement withdrawal of my whole Max Investment in December 2024. To date, I have not received anything, nor have I have I received any correspondence about this! I have phoned their support desk three times since then, and each time was assured that they see the withdrawal request on the system, and they would follow up on it. Still nothing has happened and no correspondence on this!! This is now over 3 months later!
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Old Mutual's replyOfficial
25 Mar 2025, 09:20Good day Lee,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2025, 09:20
Official
Good day Lee,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management