NL
Natasha L
1 reviews | Active since Dec 2015
28 Jun 2021, 10:05
Shocking service does not justify the service provided.
I have emailed Old Mutual on 22nd June, tried calling several times but no answer at all and of course to date no reply to my emails. I sent a follow up email again today noting the same but if i didn't get a reply to the one on 22nd June and still no answer telephonically, i would be shocked if i receive a reply to my email today. Shocking service to say the least. Such a large company but clearly customer service is not a priority here. I have already tried registering on the Old mutual online system and after registering and putting on correct details, i am told the details are incorrect even though on my SMS it is correct. I have no words for this company.
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Natasha L's updateReviewer Update
02 Jul 2021, 12:39After receiving a reply and being provided with documents on 28th June after 1st email on 22nd June, and submitting documents required, have since hear nothing again. It has been 4 days later and still no confirmation that forms and supporting documents as requested has actually been received and request has been processed. Clearly one has to first complain to actually get a reply. Unable believable service. I can understand peoples frustration with this company.
NL
Natasha L's update02 Jul 2021, 12:39
Reviewer Update
After receiving a reply and being provided with documents on 28th June after 1st email on 22nd June, and submitting documents required, have since hear nothing again. It has been 4 days later and still no confirmation that forms and supporting documents as requested has actually been received and request has been processed. Clearly one has to first complain to actually get a reply. Unable believable service. I can understand peoples frustration with this company.