SHOCKING SERVICE

I took a loan with Old Mutual last year and for some reason they just stopped debitting my account. I sent emails querying this but never received answers. They started harassing mevia my work number even though I had updated my details every time one of the call centre agents called me. We eventually settled with an arrangement last month on 12th April 2021. The agreement was that they would debit me on 30th April to settle the amount. They then called me to cancel this agreement a few days before the agreed date. I refused and asked for my previous call to be sent. I got the run around and still receive calls from them. I have made it clear that I have resorted to email communication as they state that calls are recorded but refuse to provide them on request. They have deliberately ignored my requests but send final notices to the same email address which I use to communicate with them. I am utterly shocked about the manner in which I have been attended to.