NG
Nandhagopaul G

1 reviews | Active since Jul 2023

23 May 2022, 09:58

Shocking service and not a business I trust

They do not have an email address to send a complaint. The number on the website to log a complaint, is not for complaints. When you go to complete a complaint on the website, it does not accept and allow you to submit the complaint you typed out.

I have been liaising with Ashley Heckrath, but his emails bounces back and he has no cell no. I have left several messages on his landline and he does not return my calls. I have been waiting for months for an explanation on the reason why my cash out payment did not increase from what he quoted me in Dec 2021, as a another premium was deducted on 20 Jan 2022. He says I must speak to SARS. Did I take this policy out with SARS. I also asked advised him via email, way before the start of my investment policy ***3 that I did not want to take this policy out. The debits still went through. On 1 March 2022 my bank account was debited with R3 000,00. Then on 1/04/2022 my bank account was credit with R2 988,71. On 1/04/2022 my bank account was also debit with R3 000,00. I don't know what the hell is going on and no one comes back to me. I asked for your CEO's email address and no one wants to provide it. I will post all me dealings on Old Mutual on Hello Peter if no one resolves urgently.

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