Shocking service

this is really bad service, if it can still be called that, I have spent the entire morning trying to call Green light and on the two times I was successful, calls were cut off and no one bothered to call back, I wonder if this was a claim process if it was going to be equally shocking. This is on top of the premium increases that I have been noticing on my debit order with no form of notification prior to those increases even when I asked several times not to increase the benefits/premiums