Shocking service!!!!

I have been trying to release a provident fund from old mutual.On the 9th of May old mutual received my tax directive from Sars . I called the helpline and was informed that authorization should be handled and the amount paid into my account within a day or two. Well today being the 17th of May I have yet to receive any payment. I again called the call centre today to be told the exact same story"it will be sent for authorisation and paid out within the next day or two. After 8 calls to the helpline within the last week explaining the urgency of this payout as this is for my studies which are due on the 18th of May nothing was done after 7 promises of escalating it. I have now unfortunately been put in a situation where I will have to wait till January before I can register for my studies which may very well or certainly effect my current employment. I vow to never use another old mutual product again if this is how things are handled. Most unprofessional service I have received from any organization.