Shocking Service

On behalf of Mr Jaco Smith, we hereby lodge a complaint for poor service from Old Mutual about a claim that was submitted February 2018 that till this date has not paid out, we keep on contacting them to know what the hold up is, because the family still has an outstanding payment with us for rendering the service for them and because of their poor service delivery we can't keep the family liable for anything at this moment, sad thing about everything they keep on giving us all sorts of excuses and we really don't know what to do I mean who waits two months for a claim of 24 hours before it pays out. Another sad thing Mr Jaco himself has policies with Old Mutual and after all this he is so angry that he even wants to cancel all his policies that he currently has with them, I mean this is totally unacceptable.