Shocking service

I came to northgate old mutual branch on the 2nd of October 2017 to withdraw from my policy and at first i was told it will take 5 days then 5 turned to 15 i came to check on my withdrawal on the 26 of October 2017 and was told something happened at the hub and my money was not paid but nobody called or e-mailed me to let me know. I had to come and find out this at the branch. I am very disappointed in Old Mutual i am even considering moving my policies elsewhere because this cant ne how people operate.