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Adrian D
1 reviews | Active since Jul 2019
02 Jul 2019, 15:37
Shocking ridiculous services from Old Mutual Greenlight Life Policy
My dad past away and we submitted a death claim to Old Mutual 21 days ago. To date we have not had any communications or feedback on the claim considering that their turnaround time is 10 days. Further to this I get a mail from *** today stating that the policy is not payable as death was natural and not through accidental causes - Quoting an incorrect policy number. I have called the them numerous times with the only feedback being that it is in the process! Absolutely shocking service!
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Replies (2)
Old Mutual's replyOfficial
02 Jul 2019, 16:19Dear Adrian
We received your review of 2 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Regards
Carol Olckers
Complaints Management
We received your review of 2 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Regards
Carol Olckers
Complaints Management
Old Mutual's reply02 Jul 2019, 16:19
Official
Dear Adrian
We received your review of 2 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Regards
Carol Olckers
Complaints Management
We received your review of 2 July 2019.
We are sorry to hear about your service experience. We are investigating this matter and we will contact you to resolve.
Regards
Carol Olckers
Complaints Management
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Adrian D's updateReviewer Update
08 Jul 2019, 13:22A BIG 'Thank you' to Carol Olckers from Client Complaints management at Old Mutual.
Since logging my dissatisfaction on Hello Peter for the bad service, Carol intervened and ensured that there was movement and communications regarding the claim. The claim was paid out within 2 days thereafter and she kept me updated frequently during this time. This after 21 days of 'absolutely' no communication from the normal claims processing team. Old Mutual needs more people like your Carol Olckers! And thanks again for your help.
Since logging my dissatisfaction on Hello Peter for the bad service, Carol intervened and ensured that there was movement and communications regarding the claim. The claim was paid out within 2 days thereafter and she kept me updated frequently during this time. This after 21 days of 'absolutely' no communication from the normal claims processing team. Old Mutual needs more people like your Carol Olckers! And thanks again for your help.
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Adrian D's update08 Jul 2019, 13:22
Reviewer Update
A BIG 'Thank you' to Carol Olckers from Client Complaints management at Old Mutual.
Since logging my dissatisfaction on Hello Peter for the bad service, Carol intervened and ensured that there was movement and communications regarding the claim. The claim was paid out within 2 days thereafter and she kept me updated frequently during this time. This after 21 days of 'absolutely' no communication from the normal claims processing team. Old Mutual needs more people like your Carol Olckers! And thanks again for your help.
Since logging my dissatisfaction on Hello Peter for the bad service, Carol intervened and ensured that there was movement and communications regarding the claim. The claim was paid out within 2 days thereafter and she kept me updated frequently during this time. This after 21 days of 'absolutely' no communication from the normal claims processing team. Old Mutual needs more people like your Carol Olckers! And thanks again for your help.