Shocking customer service

I have been trying to get a information about an endowment policy. I have spent hours on various call centre numbers to help and sent emails to advice@oldmutual and service@oldmutual and . Not only could I not get onto the MyPortfolio app but the call centres send you from one number to the next. ***is impossibly busy. They must be understaffed or there are a lot of unhappy clients at Old Mutual. I eventually requested a financial adviser call me - that was over a week ago and still nobody has called me. I've called the Sandton office a few times in the hopes that I could go in and speak to someone. Today again, I was being transferred to the walk-in centre and after a few minutes of holding the line went to an engaged signal. And that was the umpteenth time of calling Old Mutual. The customer service is appalling, shocking and uncaring.