Shocking Customer Service

<p>On 4July 2017 I sent an to ********** requesting documentation with regard to my provided fumd that wa "paid out" to me. I also requested documentation anout my funds being transferred to Allan Grey.</p> <p>I had had further queries about incorrect amounts send to SARS and corrections that were made. </p> <p>I got an automated response saying </p> <p>Thank you for contacting the Old Mutual Customer Service Centre</p> <p>Your tracking number is: --CCC ********** 7--</p> <p>We will make every effort to respond to you within 48 hours.</p> <p>Did you know?</p> <p>The 2017 tax certificates will be sent by 30 June 2017.</p> <p>All PDF documents are password protected with your date of birth in the following format: YYYYMMDD. As an example, if you were born on the 25 October 1980, your password would be entered as ********** 5. You can obtain your policy values immediately by using our 24 hour portfolio values service, simply dial ***and have your policy number available.</p> <p>Or you can update your details, view your portfolio or download your tax certificates on our secure website, visit: www.myportfolio.co.za (South Africa) or www.oldmutual.com/local (outside South Africa).</p> <p>Kind regards<br />Old Mutual Customer Services</p> <p>Old Mutual Life Assurance Company (SA) Limited<br />Licensed Financial Services Provider</p> <p>***(telephone - South Africa)<br />+27 (0)21 ********** (telephone - International)<br />+27 (0)21 ********** (fax)<br ********** (email)<br />--CCC ********** 7-- (reference)</p> <p> </p> <p>Its been 6 day since the email was send and to date nobody at Old Mutual comtacted me. </p> <p>Please could somebody have te courtesy to attend to my query ? </p> <p>Is this what you call customer service? </p>