BJvR
Barend Jansen van Rensburg
1 reviews | Active since Jan 2015
10 Mar 2026, 11:30
Shocking client service
Has been requested Section14 quotes for a client wanting to move their retirements savings from Old Mutual to another provider (due to seriously bad customer service). It's been more than 2 months, after numerous follow up emails and phone calls and people making promises that they don't keep. Just shocking. I'd like to warn clients to rather move their funds, but am afraid Old Mutual makes it so so difficult... good luck with that !
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Old Mutual's replyOfficial
10 Mar 2026, 12:08Good day Barend,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2026, 12:08
Official
Good day Barend,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management