Shocking advise provided by old mutual consultants

Old mutual Service consultants providing incorrect advise to senior clients on their policy, making my mother sign surrender documents for her policy without providing all the information. Worse of all the said policy is maturing next year, my mother physically went to the Amanzimtoti galleria branch. The consultant that assisted her never provided any explanations she was simply given documents to sign and was then told she would get an sms once the funds have been paid, the values were not discussed with her.

Weeks passed with no communication, i then went to the Amanzimtoti galleria branch with my mother to enquire about all this. Everyone supervisor included were suddenly dumbfounded and not aware of what was happening with the policy. When i asked for the statements it was confirmed by the supervisor of the consultant, the funds were paid into 2 separate accounts. I was then told my mothers policy was suspended in 2020 but no communication has ever been received advising of said suspension , yet premiums have been deducted from me as the premium payer, the last premium went off last week. No one seems to be able to answer me on how i am still paying premiums every month. But supposedly have debt and also have no active policy, according to the accounts dept this said policy was suspended.

I am utterly shocked and revolted by this kind of service and to me this is *****, how are you as an advisor not providing proper detailed advise on the policy and forcing my mother who is over 80 years old to sign documents under false pretenses. This is *********!!!

I will most certainly be taking this to the ombudsman. Your Amanzimtoti galleria staff was also not helpful at all. Instead they told me to send an email for further resolution. Someone better contact me and advise me how this will be resolved because according to your systems R80000 that was due to my mother was not paid to her account only R40 000 was paid and the other amount on your system says refund of premiums but it was not paid to my mother.

This is ***** old mutual. Fix it now!!! Reinstate my mothers policy, we never authorized surrendering of this policy, my mother was made to sign documents under false pretences. I will also report this *****ulent behaviour to the Ombud!