****ty Service from Old Mutual

On 30 July 2018 I app**** for a disinvestment on my son's educational policy with Old Mutual. Reason being, I was told that it would accumulate monthly interest. For interest sake in May I checked the amount and it was less than the monthly premiums I've been making for the past 2 years. I then went to Old Mutual and inquired this. They then told me that my son's policy was set up with inflation. I inquired why as I never chose this option and I was told by financial adviser Wessel Wolmarans that it would be a monthly interest rate and I had a witness present at the time. Had he told me it was inflation determined I would have just invested my money in a fixed account. Also a fee just over R900 was charged to open this policy which I was also not told about. RIDICULOUS! I then did a full disinvestment and was charged R2000 penalty! Which I also think was ridiculous. I did a full disinvestment with Michael as Wessel was not in the office and I was told it would take 21 days to process and no debit orders for the month of August would go off. My luck came on 27 August when a damn debit order went off! Furious I called Wessel and demanded answers he said he would check with Michael and get back to me. Turns out my disinvestment wasn't even ****ing loaded! It's now 25 working days I still haven't received my money and an additional debit order went off! I demand feedback from Old Mutual about this from someone higher and I also want them to pay me back the penalty I was charged as it's way over 21 days as your employees can't do their jobs!