Sheer incompetence by Old mutual

Good day

In june 2018 I was visited by a Kashni Pillay, a financial advisor of group schemes at the request of my colleague and she conducted a proposal which I was keen. I signed up and requested feedback on the policy activation. After I few months I emailed her wanting to know the progress and she advised that she will get back to me. In December 2018 I contacted her again to find out why the policy was still not active. I was told that she was on leave but nonetheless she requested new documentation which I submitted. Two weeks ago in february 2019 I contacted her again but no proper feedback or communication was received.

I cannot understand why this is so difficult to process? nor can I understand the incompetence of Old mutual. Are your advisors interested in doing their jobs? Why should a client have to continously ask for feedback and receive almost no feedback?

Please get your act together.