BB
Barbara B

1 reviews | Active since Feb 2022

27 Oct 2025, 17:36

Shannon Wentzel handled my complaint so well that she kept me on the loop on what was happening with my query

Shannon Wentzel handled my complaint so well that she kept me on the loop on what was happening with my query. She went an extra mile in every step until my query was finally resolved . Big ups for Shannon Wentzel, I really appreciate her effort and passion even though some people wanted to ruin every effort she made by not doing their job properly , but I am satisfied with Shannon's services

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Replies (1)
Old Mutual
Old Mutual's reply27 Oct 2025, 17:42
Official
Good day Barbara,

Thank you for your wonderful feedback! We’re happy to hear that Shannon provided such dedicated and consistent support throughout your query.

We’ll be sure to share your kind words with her and the team. Feedback like this truly keeps us inspired.

Regards,
Old Mutual Complaints Management