1 reviews | Active since Jul 2009
Shabby service from the Old Mutual who do not care
Very shabby service and clearly a don't-care attitude.
28 December 2019 I filled in a number of forms to change my GreenLight policy due to changing financial concerns that were urgent. I signed the necessary forms and then I heard nothing until FEBRUARY when I was shocked to notice that the original premium was still being debited.
Complaint sent ONE WEEK AGO via email: "Can you please advise why the policy still has not been changed as per the signed forms? (Forms re-ATTACHED!) This month I was once again debited the original premium. Why was this not changed? We are WELL into the new year now and no action. It is completely unacceptable."
Response from OMSA: Reference number issued: CCC***3
Further response: NADA
Note - documents were re-attached for the THIRD TIME.
I also took issue with them on Twitter and received no response: . @OldMutualSA - 4 Feb. How *********** can you get? Urgent changes to existing policy requested late last year. Debit order STILL not amended. Your company is going down just like they say. #disgustedclient
Is this becoming a shabby 3-rate financial services concern? It certainly seems like it.
We are sorry to hear of your service experience. This matter will be investigated and I will be in contact with you to assist.
We are sorry to hear of your service experience. This matter will be investigated and I will be in contact with you to assist.
Unresolved is, why the internal systems at the OM did not work, especially when I first escalated the problem using the designated channel, heard nothing for a week, then only took to Hello Peter. Hopefull said company is working on that. But thumbs up to Hello Peter and to the Mutual's crisis management team.
Unresolved is, why the internal systems at the OM did not work, especially when I first escalated the problem using the designated channel, heard nothing for a week, then only took to Hello Peter. Hopefull said company is working on that. But thumbs up to Hello Peter and to the Mutual's crisis management team.