Shabby Rude Customer Services

Old Mutual`s service is BAD BAD, and your agents as just as rude, my 77 year old mother has been sent from pillar to post, and all she wants is the IRP 5 as well as the IT3B for tax purposes. Called Friday @ 16:02pm spoke to Chris who promised to mail the docs, still nothing today. Called again & was told there is no Chris there, spoke to Ryan who was annoyed by my mother the way he spoke to her, calls are being answered but the agents are dropping them. I shudder to think what happens to claims, no wonder coffins are being dropped @ your door step. Fix yourselves & forward us the necessary docs if its not too much to ask for.