Services sucks!!!!

Old mutual is a **** and service sucks. How is it that on the 23 OCT i changed my banking details and I took a new policy with Ali Ncede at motherwell branch.

For OLD mutual to only debit my account only for the new policy. On my side I saw OLD mutual debit order and I assumed that all is well.

I never thought that such a huge CO will have my banking details which I updated will not debit.

Someone by the name or surname Afrika called me telling me my policy will lapse I must pay and he told me he can't see any new policy. WHATS HAPPENING??? WHY WAS I DEBITED 290 IF I DONT HAVE NEW POLICY???

or another one he also said I'm behind for Dec last year . They only telling me this now. This whole year OLD mutual was debiting and didn't say anything?

What happening? Your service sucks and you **** people.