JM
John M

1 reviews | Active since Apr 2019

17 Dec 2024, 17:06

**** services from Old mutual management, app does not clearly dispose whatsapp option. No coment section for help. Taking too much time to respond to a query that should take about 3 days.

Hi, in the pas month i was struggling to get hold of this company. Sad their app is not user friendly. A week ago i used my last R100 to travel to Ladysmith Old Mutual offices for assistance on something i could have done at home. I received good service in the office but i hate how in general your service is **** in the back office. Waking up this morning from 6 day hunger, received the only SMS that gives me hope of cash being Payed to my account. Around 2 PM when i check still theres nothing. I just fell and hit my head so had, basically i fainted from hunger. I am expecting your cash to be in my account few munites from the time of an SMS because i have Old mitual Banking. Tell me what the **** is happening and who will be liable for any charges should i decide to see a doctor? Good Servive Ayanda Mabaso, and bad service to any escalation process that follows afterwards.

0
Replies (6)
JM
John M's update17 Dec 2024, 17:07
Reviewer Update
Please respond ASAP on this ***.
Old Mutual
Old Mutual's reply17 Dec 2024, 17:21
Official
Good day John,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards

Old Mutual Complaints Management
JM
John M's update17 Dec 2024, 17:30
Reviewer Update
Make it quick, if you are short staffed why the hell arw you not hirering staff.
Old Mutual
Old Mutual's reply17 Dec 2024, 17:36
Official
We fully understand your frustration and can assure you that we will be in touch to assist.
JM
John M's update18 Dec 2024, 16:29
Reviewer Update
Yah neh
Old Mutual
Old Mutual's reply18 Dec 2024, 16:44
Official
Hi John,

We note your comment, please be advised communication regarding the outcome of your complaint was forwarded via email this morning.

Regards
Old Mutual Complaints Management