services

Poor service from Old Mutual

We have been waiting for the claim to process for the past 8 weeks now but they had said it was gonna take 2-3 weeks. There is no accountability and explaination from their side. I have called them for several times nd the other time the call centre agent even dropped my call after having waited for 35 min on the line . This terrible treatment comes after just weeks of losing our mother. This experience has put my family and myself in a very difficult situation. I need to pay my varsity outstanding fees and access my results and be able to register again. My mother had the most terrible experience with this company also even when she was still alive with delayed payments every month and no accountability nd justification for that matter or just mere communication about it.

We are still mourning the death of our mother but already this company is treating us like this after entire my family has been loyal to them. The only answer we get is that "its being processed" .

This experience has really affected us and we request an immediate intervention.