Service Service Service

If there is one thing that one can admire about old mutual is the fact that they consistently deliver the ****tiest service and this without shame. If you not sitting or waiting in long queues at the branch you can bet you gone be on hold at least for 30 to 45minutes regardless at the pace the world is evolving Old Mutual's service remains somewhere between apartheid and segregation. Now it is important to note at how these agents and sales people hound you to purchase these policies and investments like they are so persistent in getting your money that when it comes time to claim, cancel or even enquire you are graced with a very tired call center agent whom will give you strict stipulations on how to either get your money or cancel a policy. Consider that it takes roughly 10minutes to sign up and get them to take your money and a very long winded, anxious and frustrating tale it always is when it comes to anything you require in the form of service....My last old mutual rep told me "I won't leave you alone, if you need anything just call me and I will assist" then I enquired about cancelling a policy and yes she gave me the traditional "You will be required to blah blah blah" I mean this is very counter productive. What's more interesting is that I work in customer service too, I too work from home, I too at times am tired however we are 4 agents servicing a client base for the whole of South Africa and we have a 3 ring rule....to answer a call and a 30min SLA to respond to an email not even resolve but a response from a person not some automated system bot. In short I whilst typing this long and irrelevant comment someone finally picked up the call and the advised that my policy was cancelled though on self service it still reflecting as active ima give it a 24hour wait cause consultant swore to me that it was cancelled