RVdB
Rika Van der Bank
1 reviews | Active since Sept 2014
19 Jan 2023, 14:08
SERVICE REGARDING QUERIES
Bad service, complaints are not resolved. I converted rewards points last year into my 2 in 1 savings plan. it was never done. Till today I have had no feedback as to why not. Old Mutual Rewards from there side the conversion was done. However that did not get into my savings plan. I know what the balance was and i know what it would have been if the investment was completed. I do not have a money account. this is coming from last year May.
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
19 Jan 2023, 14:24Good day Rika V
We received your review on the 19 January 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 19 January 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply19 Jan 2023, 14:24
Official
Good day Rika V
We received your review on the 19 January 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 19 January 2023
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
RVdB
Rika Van der Bank's updateReviewer Update
23 Jan 2023, 10:33THE ISSUE IS TILL NOT RESOLVED AS I DO NOT HAVE MONEY ACCOUNT. I SEMEEL A RAT.
RVdB
Rika Van der Bank's update23 Jan 2023, 10:33
Reviewer Update
THE ISSUE IS TILL NOT RESOLVED AS I DO NOT HAVE MONEY ACCOUNT. I SEMEEL A RAT.
Old Mutual's replyOfficial
23 Jan 2023, 10:57Dear Rika
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2023, 10:57
Official
Dear Rika
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's replyOfficial
23 Jan 2023, 10:57Dear Rika
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2023, 10:57
Official
Dear Rika
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
A money account needs to be opened as rewards can only be transferred to a money account.
We will send you updated comments to the rewards complaints team.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
RVdB
Rika Van der Bank's updateReviewer Update
23 Jan 2023, 13:53When did this change? up until may 2022 I was able to convert my points into my 2in1 savings plan.
RVdB
Rika Van der Bank's update23 Jan 2023, 13:53
Reviewer Update
When did this change? up until may 2022 I was able to convert my points into my 2in1 savings plan.
Old Mutual's replyOfficial
23 Jan 2023, 14:00Dear Rika
Please respond to the Rewards complaints team assisting you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Please respond to the Rewards complaints team assisting you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2023, 14:00
Official
Dear Rika
Please respond to the Rewards complaints team assisting you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Please respond to the Rewards complaints team assisting you.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management