Service please
1. I have requested my personal details to be updated on MyPortfolio several times and my surname still not correct.
2. No answer by calling the customer care number. Called several times!
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
14 Mar 2018, 18:21Dear Alet
I have escalated this to our online services to correct their system and confirm this with you. I am sorry to hear of the service you have experienced and assure you that we will provide you with feedback once corrected.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply14 Mar 2018, 18:21
Official
Dear Alet
I have escalated this to our online services to correct their system and confirm this with you. I am sorry to hear of the service you have experienced and assure you that we will provide you with feedback once corrected.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's replyOfficial
20 Mar 2018, 10:33Dear Alet
I have received confirmation that you were contacted and your details were udpated.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
Best regards,
Old Mutual's reply20 Mar 2018, 10:33
Official
Dear Alet
I have received confirmation that you were contacted and your details were udpated.
Thank you for bringing this to our attention.
Kind regards
Belinda Hunt
Complaints Management
Best regards,