MVDH
Michael Van De Heuvel
1 reviews | Active since May 2026
27 May 2026, 09:28
**** Service ole mutual
Customer service has gone out the window with this company. I cancelled my Tax free savings plan 5th of May 2026. Received confirmation that it was canceled via SMS and that my money will be returned with in 3 to 5 business days, this was on the 11th May 2026. It is now the 27th May and after numerous Phone calls wasting my airtime, emails with no replies. I still don't have my money. The plan is still active and in 2 days they will deduct again which means I will have to fight for money back again. could someone please sort this out urgently
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Old Mutual's replyOfficial
27 May 2026, 11:57Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 11:57
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management