Service of old mutual is up to Nuggets

I send an email on 22,April to enquiries to be assisted. To date have not even received a reply. Furthermore be sooo careful. I have a funeral policy. Was never told that if you do not accept the yearly increase your policy decrease with the Same percentage it was supposed to increase with. Therefor you have to increase ea year and as I pensioner how the hell do you afford it. Now I was contacted and advised to apse this policy get a new one, but yr mother in law is too old, cannot be covered. When I told the lady that's *****ulent she puts the phone down in my ear