Service not provided with no reason

Good day<br> <br> I would like to complain about the lack of service from the Old Mutual claims team.<br> <br> 1. I initially submitted the instruction to disinvest from my RA on 12 February 2016, reference number CE***.<br> <br> This request not processed and neither was I informed of any outstanding requirements.<br> <br> 2. On the second instance i submitted another instruction with all the required documentation on 23 February 2016. The transaction summary states that the the turn around time is 15 Working days.<br> <br> 3. On 18 March 2016 I called Customer service at 12:25 pm i spoke to Palesa who could not help. I again called this time around I spoke to Nambitha who confirmed that the instruction was not processed although all the necessary requirements were received.<br> <br> She informed me that the incorrect policy number used, however i dispute this as my policy number is ***4 as per the completed form.<br> <br> Kind regards<br> <br> PS Ramawa