Service is down the drain

Bad service ever. My husband and i trying to call old mutual call centre we've been holding on for a consultant for nearly an hour. When the call centre conaultant evebtually answer the call we still had to wait for an empty call almost 10 min and after that the call get cut off. With all that they do not have the odesity to call us back while they do have our numbers. Our issue is that we apply for the policy September 2021. Every month we have to call or visit the office to set a deduction date we change the date on the App but everytime they deduct on the 15th and we advice them to deduct by the end of the month. Old mutual need to go and train their staff to be awake to listen and to take diwn their details as the customer inform them. We buy airtime to contact them and money dont come from trees.

We are your customers and we invest in your business look after us ir value us as your customer