Service I got there was bad

I went to old mutual in jabulani mall on the 25-02-2023 at around 11:20 to check that I can qualify for a loan .when I get there there was a loadshedding trading with a backup and the lady there checked and told me that I do qualify she captured on system my details and asked my me to email my payslip so that she can do a print out while she's busy with it backup switches off and we waited for electricity to come back at 12 so that we can continue. This lady the only thing with his colleague was worried for is that their time to close and go is here within minutes and they can't chase me but I saw them that they are trying to but don't want to put it straight. They asked me to go to the ATM to print out 3 month bank statement I went but the queue was too long I came back n said I have a app I can download n email to you my bank statement of which I did that after that the lady said head office is closing now we cannot process your request it will take time because they have to check first. I was so angry n disappointed cause I've tried by all to get what they need but eventually I was not helped because they rushed to close n go home. It means their clients are not coming first I didn't like the service and I am not planning to come as I'm still bored I don't understand one thing if head office is closing at 13:00 it means clients that are inside the premises are not to be helped why is like that I fail to understand ? Can someone who is on leadership please respond to this as soon as possible @ *** email (***)