SERVICE FAILURE

I went to the branch in midrand on the 08.04.2015 old mutual boulders at 14:45 where I sat until 16:30 for a consultant to assist. There was only one consultant that could assist in the branch for me to surrender my non active policy. When I eventually got the assistance I submitted all the required documentations then was told payments can take up to 7 days to reflect into my bank account. Today I called in @ the customer service spoke to Karmilete explained to her my story where she advised me she will follow and call me back before close of business today, I called her back at 15:30 for follow up I spoke to Melissa that advised she will ask Karmilete to follow up its now 16:00 and still no feedback. If I didn't need the money urgent I wouldn't have claimed. Clearly the claiming process is not as smooth as they promise you when they sell their products. I need my money for tomorrow as I am in a financial crisis