EM
Ellen M
1 reviews | Active since Jul 2019
15 Nov 2023, 13:33
*********** SERVICE
I submitted a withdrawal on my TFSA policy on the 3rd of November via the mobile app and it stated that the process would take 5-7 days, its past 7 days and I am still being sent from pillar to post. Each consultant I speak to daily has a different story. Since when does a tax free savings have to go for tax directive? The agent I spoke to this afternoon informed me that due to pricing, it will take another 7 days for the withdrawal to be finalized. Now what about the other 7 days I waited...what was done? This is really unacceptable honestly.
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Replies (5)EM
Ellen M's updateReviewer Update
15 Nov 2023, 13:42THE REFERENCE NUMBER SHOULD HELP SPEED UP THE PROCESS, AN EMAIL WAS SENT TO YOUR COMPLAINTS DEPARTMENT YESTERDAY AND I STILL AWAIT FEEDBACK.
EM
Ellen M's update15 Nov 2023, 13:42
Reviewer Update
THE REFERENCE NUMBER SHOULD HELP SPEED UP THE PROCESS, AN EMAIL WAS SENT TO YOUR COMPLAINTS DEPARTMENT YESTERDAY AND I STILL AWAIT FEEDBACK.
EM
Ellen M's updateReviewer Update
16 Nov 2023, 11:38I cannot believe that I still await a response after all the follow ups I have done telephonically from the 06th of November and even after reporting the issue to HelloPeter. I fail to understand what the hold up is because this should have been paid last week already. No tax is applicable, supporting documents were sent via the app...what is being investigated?
EM
Ellen M's update16 Nov 2023, 11:38
Reviewer Update
I cannot believe that I still await a response after all the follow ups I have done telephonically from the 06th of November and even after reporting the issue to HelloPeter. I fail to understand what the hold up is because this should have been paid last week already. No tax is applicable, supporting documents were sent via the app...what is being investigated?
EM
Ellen M's updateReviewer Update
22 Nov 2023, 12:55All the turnaround times for my payment have passed by, an email was sent to FAIEZA SAMPSON 2 hours ago and there still isn't a response.
EM
Ellen M's update22 Nov 2023, 12:55
Reviewer Update
All the turnaround times for my payment have passed by, an email was sent to FAIEZA SAMPSON 2 hours ago and there still isn't a response.
EM
Ellen M's updateReviewer Update
22 Nov 2023, 13:19It's getting really pathetic honestly, when deductions are made it's never a day late. but when someone needs to be assisted all sorts of investigations need to be done before the issue is resolved and not that alone...I also need to follow up because no one bothers to provide me with feedback. I also don't understand why are you responding privately when I am writing publicly. Old Mutual Invest is the worst really.
EM
Ellen M's update22 Nov 2023, 13:19
Reviewer Update
It's getting really pathetic honestly, when deductions are made it's never a day late. but when someone needs to be assisted all sorts of investigations need to be done before the issue is resolved and not that alone...I also need to follow up because no one bothers to provide me with feedback. I also don't understand why are you responding privately when I am writing publicly. Old Mutual Invest is the worst really.
EM
Ellen M's updateReviewer Update
22 Nov 2023, 14:55its almost 15:00 and there is no email from you guys
EM
Ellen M's update22 Nov 2023, 14:55
Reviewer Update
its almost 15:00 and there is no email from you guys