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sharona S
1 reviews | Active since Sept 2013
03 Jun 2026, 05:30
*********** service at old mutual
App**** for RA. 21 days turnaround and no response. Presently waiting. Opened a tax free investment and needed to add my beneficiaries. Was told I will be contacted. No contact after one month. Now going to be two months soon. The consultant is useless and rude. No after care customer service. She does not respond to calls or messages. This is the branch at Pietermaritzburg liberty mall.
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Old Mutual's replyOfficial
03 Jun 2026, 08:31Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply03 Jun 2026, 08:31
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management