SERVICE AT CALL CENTRE IS ABSOLUTELY DISGUSTING

Item: Old Mutual
Rating: 1
Author: Linda N

PLEASE CAN SOMEBODY PHONE ME BACK. I HAVE BEEN WAITING AND HOLDING ON WITH THE CALL CENTRE FOR 14 MINUTES AND MY BATTERY WILL DIE AND MY AIRTIME WILL GET USED UP AT THIS RATE. SORRY TO PUT YOU ON HELLO PETER BUT THIS SERVICE IS UNACCEPTABLE. SANDY AT THE CALL CENTRE TOLD ME A WEEK AGO THAT SHE WOULD EMAIL ME CERTAIN FORMS AND I AM STILL WAITING AND AS I TYPE THIS THE PHONE IS STILL NOT BEING ANSWERED. DISGUSTING.

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Replies (2)

Old Mutual's replyOfficial

28 Feb 2018, 13:53

Good day Linda

Thank you for the review.

We apologise for the inconvenience caused. We will contact you directly to resolve the matter.

Regards

Brent Sellidon

Complaints Management

Old Mutual's reply28 Feb 2018, 13:53

Official

Good day Linda

Thank you for the review.

We apologise for the inconvenience caused. We will contact you directly to resolve the matter.

Regards

Brent Sellidon

Complaints Management

Linda N's updateReviewer Update

15 Mar 2018, 13:22

Thank you, now you just need to fix your call centre so that your staff answer the telephones timeously.

Linda N's update15 Mar 2018, 13:22

Reviewer Update

Thank you, now you just need to fix your call centre so that your staff answer the telephones timeously.