*********** service and consultants

I changed my account to a different bank and I went to them to ask that they reinstate my debit order on a different account it’s been three months now they’re sending me documents I signed them I sent them back they don’t send anything back they don’t come to me it’s been three months now the policy is now lapsed because of them I went to them prior to changing my account so that they know from the next month went to David way to debit from but nothing has been done they keep on sending forms we sent the forms back when we follow up they say the forms are not in the system there’s no case number they are just *********** and I’ve been a loyal customer for 20+ years so if anything happens now they will not pay out what else the incompetence is coming from the side I need help I don’t know what should happen with the money that I’ve been paying for 24 years and now they’re just *********** they do not want to reinstate my debit order to my new bank