Service

I am not happy with old mutual at all ,firstly I requested a statement for my investment plan via email I sent the link mail on the 27th of Jan and only got the response on the 16 of feb.i downloaded the app because I needed to do a withdrawal but the app was not user friendly.i then got a WhatsApp number requested a statement and withdrawal which was done but after no response again I bought airtime for R100 to phone the call center to check if my request was being processed but airtime got finished before someone answered.i decided to do everything online because I have a small baby but now I was left to go to the branch I went and they told me my request was done they need my bank statement which I provided I was told the money will be in my account I went last week Wednesday today it's Wednesday nothing.i need the money urgently and can't wait any longer.im very unhappy with the service provider and for my first time experience I'm not happy I want to withdraw all my funds.