Service

I made a call to change my banking details for all my policies that I have with Old Mutual. The call centre lady that I spoke to early Jan 2016 confirmed that everything including my sister's policy was sorted. When I first saw the debit order I realised that the debit order amount that went through was short of my sister amount. I spoke to my financial adviser who requested that I fill in the form again and send which was done. We received confirmation on the 29 Jan 2016 at 2pm that amendments were done. I Feb and March the debit order still didn't go through though they had the banking details. I followed up on the 29,30th March and the f1 April only to discover that Old Mutual decided to cancel my policy without my authorization. After paying for so many years. I am unhappy with their selfish service their call centre now makes their problem mine. their service is pathetic. I didn't even at least receive a call to check what the problem was. Each time you phone you are on hold for 30minutes. Their service is pathetic. We now have to suddenly fill in forms to re-instate my sister's policy whereas I never cancelled any policy. I don't understand any of the explanation.