JS
Joy S
1 reviews | Active since Feb 2012
16 May 2025, 15:54
Service
It took 9 months to get someone to help. Even though at some stage during that time someone changed my address and beneficiary, I could not get a reply to the many emails I sent. Even now I know the information is updated I am STILL waiting for an email confirmation that was promised.
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Replies (1)
Old Mutual's replyOfficial
16 May 2025, 16:04Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 May 2025, 16:04
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management