Sent an enquiry, no response in more than a month

I had a policy that I requested cancellation and payout. I was told to send the documents, which I emailed on the 29th Dec 2015. After I received no response from Old Mutual, I called their call centre and was told to wait until the month end of January. Today is the 1st of Feb, i still didnt get any response from this company. I called their call centre, the lady told me they are quite busy today and I must leave my details they will call me back today. I left all the details she requested and they still didnt bother calling back. I am disgusted by the way old mutual has treated me and my enquiry. I deserve better and this is my money i am requesting, why are they running around when i want it now.