Seeking resolution pertaining funeral cover claim from a year ago

Old Mutual, I am beyond furious.

We took out a funeral cover plan for my grandmother, who sadly passed away in May 2025. Despite her death being reported and ALL required documents submitted to your claims department, you’ve continued — without shame — to deduct premiums every single month since her passing.

To date, you’ve ********ly taken R669.93 AFTER her death, and close to R8000 in total from my retired father— and for what? You’ve made no contact, no update, no payout, no apology. Just silence and ongoing theft from a grieving family.

This isn’t just negligence — it’s *********, heartless, and borderline ********. How can a company that claims to offer "peace of mind" be so utterly cold and inefficient when it matters most?

We did our part. We trusted you. And in return, we’ve been ignored, disrespected, and ******. Your own representatives confirmed that these deductions should have stopped immediately upon her passing. I also spoke to another consultant on Friday, 30 May 2025, who confirmed the exact same thing — that we should NOT have been charged a cent after her death.

So what is going on?

Instead of resolving this, I was put through to the OM Protect department — and after being left on hold for what felt like forever, a woman finally picked up… only to drop the call on me and my father without so much as a word. No call back. No resolution. Just complete disregard for a grieving family trying to claim on a policy we paid faithfully for, month after month. You owe us more than just money — you owe us accountability.